FREE RETURNS  |  RETURN POLICY

Lencca stands behind the quality of our products by offering a simple return process. If for any reason you are unsatisfied with the product you may return it for a full refund within 30 days of your purchase date.

Please note that refunds and returns through lencca.com will only apply to purchases made directly through our website. We can, however, help you reach the appropriate contact to return purchases made on other approved online vendor websites. Feel free to contact our offices via phone  or email: info@lencca.com.

To return a product you must obtain a Return Merchandise Authorization (RMA) number within the return period. We are not able to accept returns without prior an  RMA number. Once issued by our representatives, RMA numbers are valid for 15 days within which return products must be received by Lencca. RMA numbers may not be extended or reissued. Please prominently display the RMA number(s) on the boxes containing the returned product.

If you are located in the US, your return is Free. If you are outside of the U.S. you may be subject to shipping charges, duties, and taxes per your country’s policies. For your own benefit, please be sure to retain tracking information and appropriate insurance coverage when shipping items back to us. Your refund will be authorized upon receipt of your returned item(s).

LENCCA LIMITED LIFETIME WARRANTY

Lencca warrants, to the original purchaser, that its products will be free from defects in materials, parts, and workmanship. The warranty begins on the date of product purchase and covers the life of the product, worldwide.

EXCLUSIONS

This Warranty does not apply to cosmetic damage, loss, general misuse, mishandling, or improper application, accidents, attempted alterations or repairs by unauthorized Lencca representatives. Products purchased at a discounted price of 40% or more of the advertised price on our official website do not qualify for the Limited Lifetime Warranty.

WARRANTY SERVICE

Customers must obtain a Return Merchandise Authorization (RMA) number by contacting a representative through the information provided on our website. If the warranty claim is authorized, an RMA number will be issued.

The product must be accompanied with a dated proof of purchase, indicating the place of purchase (i.e.: retailer name, e-commerce website). Send the product, with prepaid postage and in suitable protective packaging to meet shipping standards. You must include a RMA number on the outside of the box, and your telephone number and return shipping address within the package. Repair or replacement is the exclusive remedy of the customer as provided under this warranty.

PRIVACY POLICY

Lencca operates this website, www.Lencca.com. Lencca (herein, “we,” “us,” or “Lencca”) recognizes that you care how information about you is used and shared. We have created this Privacy Policy to inform you of our information collection, use and sharing practices for this website. If you have any questions regarding this Privacy Policy, please contact us at info@lencca.com .This policy covers how Lencca treats personal information that Lencca collects and receives. Personal information is information about you that is personally identifiable like your name, address, email address, or phone number, and that is not otherwise publicly available. This policy does not apply to the practices of companies that Lencca does not own or control or to people that Lencca does not employ or manage.

YOUR INFORMATION

You can edit your Lencca account information at any time. We may send you certain communications relating to the Lencca service, such as service announcements, administrative messages and the Lencca newsletter, that are considered part of your Lencca account. You will always be offered the opportunity to opt-out of receiving them. As you browse Lencca.com, cookies may be placed on your computer so that we can understand what you are interested in. You can delete your account by contacting Lencca.

CONFIDENTIALITY AND SECURITY

We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products or services to you. Lencca does not rent, sell, or share personal information about you with other people or nonaffiliated companies except to provide products or services you’ve requested, when we have your permission, or under the following circumstances: We provide the information to trusted partners who work on behalf of or with Lencca under confidentiality agreements. These companies may use your personal information to help Lencca communicate with you about offers from Lencca and our marketing partners. However, these companies do not have any independent right to share this information. We respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims; We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Lencca’s terms of use, or as otherwise required by law. We transfer information about you if Lencca is acquired by or merged with another company. In this event, Lencca will notify you before information about you is transferred and becomes subject to a different privacy policy. Lencca uses various security measures, including Secure Socket Layer (SSL) encryption technology, to protect personal information that we collect. If you place an order through this website, you will be asked to set up an account and provide an e-mail address and password. You must provide an appropriate e-mail address and password in order to access account information. In order to help protect your personal information further, you should be careful about providing your password to others. If you wish to cancel a password, or if you become aware of any loss, theft or unauthorized use of a password, please contact our Customer Care Department by e-mail at info@lencca.com.

POLICY UPDATES

Lencca may update this policy. If we make any material changes to this Privacy Policy, we will post a notice on this website notifying users of the changes. In some cases, we also may send an e-mail notifying users of the changes. You should check this website periodically to see if any recent changes to this Privacy Policy have occurred.